FAQs

What are Zurich Prime’s commissions and fees?

When trading with Zurich Prime, there are no commissions.
All price quotes are incorporated into our regular dealing spreads.

At which hours can I trade?

Trading is available on our exchange 24 hours a day from 5:00pm ET Sunday-5:00pm ET on Friday.
This includes the majority of U.S. holidays. Be advised that the odds for non-liquid market conditions happen at the beginning of the trading week. The result of could be wider spreads on specific currency pairs.

What happens to open positions at the end of the trading day?

All open positions are automatically rolled over following the close of NYSE trading (5:00 pm ET). Trading is often halted for up to 1 minute during the rollover period. The amount invested or earned is contingent upon on the movement of the open position and the interest rate difference between the currency pair.

Is it possible to open a trade using e-mail?

No, trades via email will not be accepted. To place a trade, either log into your trading account or call customer support.

Do I have to use a desktop when trading with Zurich Prime?

No.  On top of our desktop trading solutions, Zurich Prime also offers the latest in mobile trading technology for both IOS and Android devices.

Am I able to confirm trades that I have placed?

As soon as you place a trade, you can view your trade’s confirmation. Other important information including date, time, rate, amount of contracts purchased and sold, USD value, and reference number may be seen in your account.

What are your Data fees?

All Zurich Prime clients with current trading accounts receive access to a wide variety of financial tools and instruments. Any account that has halted activity for 90 days or more may be subject to a monthly fee. To avoid this fee, you can temporarily deactivate your account upon contacting Customer Support.

Is it possible to open a trade position over the phone?

Yes. To open a trading position over the phone, contact your account manager.

Are there any additional services Zurich Prime offers?

Aside from comprehensive account management tools and quarterly statements, Zurich Prime offers all of its clients with a variety of financial instruments, including technical analysis, charting, fundamental analysis, buy-signals, real-time breaking financial news updates, profit/loss analysis, and complete back-end capabilities.

When is the best time to place a stop/limit order?

If you are opening
a position to:
Place the following order
Put above current
market rate
Sell limit
Put below current
market rate
Sell stop
Call higher than
current market rate
Buy stop
Call below current
market price
Buy limit

What is the cost for deactivating/reactivating my account?

Account deactivation or reactivation is free however when your account is deactivated, you will lose access to it. To deactivate or reactivate your trading account, contact Zurich Prime’s Customer Support.

Can positions be held during weekends and major holidays?

Yes, trading positions can be held over the weekend and during major holidays as well.
It is advised to audit your margin balance to avoid any negative movement against your position. Usually, currencies develop space at prices at a noticeable contrast from former levels when they are still open after a major holiday or weekend. This might hurt your excess margin.